Term and Conditions

Welcome, beautiful, to Charlotte Tillbury Store. Our Terms and Conditions are designed with the same commitment to clarity, care, and timeless elegance that defines every product we create. By accessing our website at cosmeticsonsale.com and making a purchase, you agree to the following terms. Please read them carefully.

1. Our Store & Our Clients

Target Clientele: Charlotte Tillbury Store caters to the global beauty enthusiast who values premium, transformative makeup and skincare. Our clients seek professional-quality products like Beauty Light Wands, Cream Eyeshadows, and Face & Complexion Makeup that deliver a radiant, flawless finish.

Store Style & Product Characteristics: Our digital boutique reflects a world of sophistication and curated luxury. Our products are characterized by their high-performance formulas, innovative textures (such as creams and lightweight wands), and shades designed to enhance every individual’s unique beauty. We specialize in kits and multi-use products that simplify routines, like Cheek Makeup Kits and Eye Makeup Kits.

2. Your Account & Responsibilities

To place an order, you may need to provide accurate and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities that occur under your account.
• Ensuring the delivery address and contact information provided are correct and complete.
• Using the website in compliance with all applicable laws and not for any fraudulent or illegal purpose.

3. Products & Services Description

We offer a curated collection of luxury beauty products, including but not limited to: Face & Complexion Makeup, Eye Makeup, Cheek Makeup, Body Skincare, and Face Kits.

Product Representation: We make every effort to display product colors and details as accurately as possible via our photography and descriptions. However, slight variations may occur due to individual screen settings.

Availability: All items are subject to availability. We reserve the right to discontinue any product without notice.

4. Orders & Payment Terms

Placing an Order

An order is an offer to purchase. Acceptance occurs when we send an order confirmation email. We reserve the right to refuse or cancel any order for reasons including stock availability, pricing errors, or suspected fraud.

Accepted Payment Methods

To ensure a secure checkout, we accept: Visa, MasterCard, JCB, and PayPal.

All prices are in US Dollars (USD). Your card will be charged at the time of order placement.

Shipping & Delivery

Processing: Orders are prepared with care within 1-2 business days before dispatch.

Shipping Methods:

• Standard Shipping ($12.95): Via premium carriers (DHL/FedEx). Delivery typically within 10-15 business days after dispatch.
• Free Shipping (Orders over $50): Via EMS. Delivery typically within 15-25 business days after dispatch.

Shipping Regions: We ship globally, excluding some remote regions and parts of Asia. Delivery times are estimates and may vary due to location and customs processing.

Import Duties & Taxes: You are responsible for any customs duties, taxes, or fees levied by your country upon import. These are not included in the product or shipping price.

5. Returns, Exchanges & Refunds

Our policy is designed for your satisfaction, prioritizing hygiene and product integrity.

Key Conditions:

• Return Window: 15 days from the date you receive your order.
• Condition: Items must be unused, unopened, and in original packaging with all seals intact.
• Process: You must first contact our Beauty Concierge at [email protected] to initiate a return/exchange and obtain a Return Merchandise Authorization (RMA). Returns shipped without an RMA will not be accepted.
• Non-Returnable Items: For the safety of all our clients, we cannot accept returns on:
  • Any opened, used, or tested cosmetic product (e.g., swatched eyeshadow, opened face cleanser).
  • Items marked as “Final Sale.”

Refunds:

Refunds are issued to the original payment method within 5-10 business days after we receive and approve the return. Original shipping fees are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on this website—including text, graphics, logos, images, and product designs—is the intellectual property of Charlotte Tillbury Store or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Limitation of Liability

Charlotte Tillbury Store strives for perfection in every product and service. However, to the fullest extent permitted by law:

• We shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products.
• Our total liability for any claim related to your order shall not exceed the total amount you paid for the specific product(s) in question.
• We are not responsible for delays or failures in performance resulting from acts beyond our reasonable control (force majeure).

8. Governing Law & Disputes

These Terms and Conditions are governed by the laws of the United States and the State of Florida. Any disputes shall be resolved in the courts located in Miami, Florida.

9. Policy Updates

We may update these Terms and Conditions periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the bottom of this page will be revised accordingly. Continued use of the site after changes constitutes acceptance of the new terms.

With love, light, and effortless elegance,
The Charlotte Tillbury Store Team