Welcome, beautiful. At Charlotte Tillbury Store, we believe your beauty experience should be as seamless, radiant, and transformative as the glow our Beauty Light Wands and Cream Eyeshadows impart. From the moment you browse our curated collection of Face & Complexion Makeup to the day your carefully chosen products arrive at your door, we are dedicated to providing service infused with care, sophistication, and timeless elegance.

This guide illuminates our shipping practices and our thoughtfully designed Returns & Exchanges policy, crafted with the same commitment to quality that defines every Face Oil and Blush Makeup we create.

Your Journey to Glowing Delivery

We serve our global clientele with love and light, ensuring your treasures are delivered with care and precision.

Order Processing

Once your order is placed, our team prepares it with the utmost attention. Please allow 1-2 business days for order processing before your shipment is dispatched.

Shipping Methods & Timelines

We offer two elegant shipping options to suit your needs:

  • Standard Shipping (Fee: $12.95):
    Your order is delivered via premium carriers like DHL or FedEx. Delivery is typically completed within 10-15 business days after dispatch.
  • Free Shipping (Orders Over $50):
    Enjoy complimentary shipping via EMS. Delivery is typically completed within 15-25 business days after dispatch.

*Please note: Delivery times are estimates and may vary slightly depending on your location and customs processing. We currently ship globally, excluding some remote regions and parts of Asia.

Accepted Payment Methods

To ensure a secure and smooth checkout, we accept: Visa, MasterCard, JCB, and PayPal.

Our Returns & Exchanges Policy: Designed for Your Satisfaction

We understand that sometimes a product may not be the perfect match for your unique beauty. Our policy is designed to make any necessary returns or exchanges as effortless as possible.

Key Policy Highlights:

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, unopened, and in their original packaging with all seals intact.
  • Process: You must contact our beauty concierge team first to initiate a return or exchange.
  • Refund Method: Refunds are issued to the original payment method used at purchase.

The Step-by-Step Return & Exchange Process

Follow these simple steps to initiate a return or exchange, guided by our dedicated beauty concierge.

Step 1: Contact Our Beauty Concierge

Please email our dedicated team at [email protected] within 15 days of receiving your order. Provide your order number and details of the item(s) you wish to return or exchange (e.g., Concealer Makeup shade, Bronzer type).

Step 2: Receive Your Return Authorization & Instructions

Once approved, we will email you a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Please do not ship any items back without this authorization.

Step 3: Ship Your Return

Securely pack the unused, original item(s) in their packaging. Include a copy of your order confirmation or the RMA slip. Ship the package to the address provided in your instructions. We recommend using a trackable shipping service for your peace of mind.

Step 4: Our Inspection & Your Resolution

Upon receipt, our team will inspect the returned item(s). Once approved:

  • For Refunds: We will process your refund.
  • For Exchanges: We will dispatch your new item (subject to availability). If your desired exchange item is unavailable, we will issue a refund or store credit.

Refund Timeline & Method

Your peace of mind is our priority. Refunds are processed with the same precision as our Face & Complexion Makeup formulations.

  • Timeline: Please allow 5-10 business days after we receive and approve your return for the refund to be reflected in your original payment account (Visa, MasterCard, JCB, PayPal).
  • Method: All refunds are issued to the original payment method used for the purchase.

*Shipping costs (such as the $12.95 for Standard Shipping) are non-refundable, unless the return is due to an error on our part.

Important Exceptions: For Your Safety & Ours

To ensure the health, safety, and integrity of our products for all our global clientele, we cannot accept returns or exchanges on the following:

  • Opened or Used Cosmetic Products: For hygiene reasons, any product that has been unsealed, used, or tested (e.g., a swatched Eyeshadow palette, an opened Face Cleanser, a tried Blush Makeup) cannot be returned. This policy is essential for the safety of all our customers and upholds the impeccable quality you expect from products like our Body Skincare and Eye Makeup Kits.
  • Final Sale Items: Any item specifically marked as “Final Sale” at the time of purchase.

Need Guidance? We’re Here for You.

Our dedicated beauty concierge is here to illuminate any questions you may have about shipping, returns, exchanges, or your recent purchase of Cheek Makeup Kits or Face Mist.

Email: [email protected]

Postal Address for Returns (By Authorization Only):
Charlotte Tillbury Store Returns Department
4790 Golden Street, Miami, US 33143

We serve our global clientele with elegance and care, ensuring your experience remains as transformative as our products.

With love, light, and effortless elegance,
The Charlotte Tillbury Store Team