Welcome, beautiful. At Charlotte Tillbury Store, we are dedicated to ensuring your beauty journey is as flawless and radiant as the glow our Beauty Light Wands and Cream Eyeshadows impart. We understand that sometimes a product may not be the perfect match for your unique beauty. Our Returns & Exchanges policy is designed with the same care, sophistication, and commitment to your satisfaction that defines every Face Oil and Blush Makeup we craft.

Key Highlights:

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, unopened, and in their original packaging with all seals intact.
  • Process: Initiate your return or exchange by contacting our beauty concierge team first.
  • Refund Method: Refunds are issued to the original payment method used at purchase.

Our Return & Exchange Process: Step-by-Step Glamour

Step 1: Contact Our Beauty Concierge

Please initiate your return or exchange by emailing our dedicated team at [email protected] within 15 days of receiving your order. Provide your order number and the details of the item(s) you wish to return or exchange (e.g., Concealer Makeup shade, Bronzer type).

Step 2: Receive Your Return Authorization & Instructions

Once approved, we will email you a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Please do not ship any items back without this authorization.

Step 3: Ship Your Return

Securely pack the unused, original item(s) in their packaging. Include a copy of your order confirmation or the RMA slip. Ship the package to the address provided in your instructions. We recommend using a trackable shipping service for your peace of mind.

Step 4: Our Inspection & Your Resolution

Upon receipt, our team will inspect the returned item(s). Once approved:

  • For Refunds: We will process your refund.
  • For Exchanges: We will dispatch your new item (subject to availability). If your desired exchange item is unavailable, we will issue a refund or store credit.

Refund Timeline & Method

Your peace of mind is our priority. Refunds are processed with the same precision as our Face & Complexion Makeup formulations.

  • Timeline: Please allow 5-10 business days after we receive and approve your return for the refund to be reflected in your original payment account (Visa, MasterCard, JCB, PayPal).
  • Method: All refunds are issued to the original payment method used for the purchase. Shipping costs (such as the $12.95 for Standard Shipping) are non-refundable, unless the return is due to our error.

Important Exceptions: For Your Safety & Ours

To ensure the health, safety, and integrity of our products for all our global clientele, we cannot accept returns or exchanges on the following:

  • Opened or Used Cosmetic Products: For hygiene reasons, any product that has been unsealed, used, or tested (e.g., a swatched Eyeshadow palette, an opened Face Cleanser) cannot be returned.
  • Final Sale Items: Any item specifically marked as “Final Sale” at the time of purchase.

This policy mirrors our commitment to the impeccable quality and safety you expect from your Body Skincare and Eye Makeup Kits.

Initiate Your Return: Email Template

To make the process effortless, you may use the template below when contacting us. Simply copy, paste, and fill in the details.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Charlotte Tillbury Store Beauty Concierge, I would like to request a return/exchange for an item from my recent order. Order Number: [Please insert your order number] Item(s) for Return/Exchange: – [Product Name, e.g., Beauty Light Wand in Pillow Talk] – [Shade/Variant, if applicable] – [Quantity] Reason for Return/Exchange: [e.g., Shade mismatch, product duplication] I confirm that the item(s) are unused, unopened, and in their original packaging. Please advise on the next steps at your earliest convenience. With love and light, [Your Full Name] [Your Email Address Associated with the Order]

Need Guidance? We’re Here for You.

Our dedicated beauty concierge is here to illuminate any questions you may have about returns, exchanges, or your recent purchase of Cheek Makeup Kits or Face Mist. Reach out to us with love and light.

Email: [email protected]

Postal Address for Returns (By Authorization Only):
Charlotte Tillbury Store
Returns Department
4790 Golden Street, Miami, US 33143

We serve our global clientele with elegance and care, ensuring your experience remains as transformative as our products.

With love, light, and effortless elegance,
The Charlotte Tillbury Store Team