Answers to your most asked questions about our products, delivery, and more.
Welcome, beautiful. At Charlotte Tillbury Store, we are dedicated to delivering not just timeless glamour, but also a seamless and elegant experience from discovery to delivery. We understand that our discerning clientele values clarity, reliability, and sophistication in every interaction. This FAQ is crafted to illuminate your path, ensuring your journey with us is as radiant as the glow our products impart.
Product & Artistry
What makes your makeup and skincare products unique?
Our collection is meticulously curated for the modern beauty lover who seeks professional, red-carpet results with effortless elegance. From our iconic Beauty Light Wands that deliver a seamless, lit-from-within glow, to our performance-driven Face Oil and Magic Creams, each product is designed to solve real beauty pain points—simplifying complex routines and delivering transformative, long-wearing artistry.
I’m new to contouring. Do you have products suitable for beginners?
Absolutely! Our Contour Makeup and Cream Bronzer ranges are formulated for blendability, making it easy to achieve a natural, sculpted look. We also offer intuitive Face & Complexion Kits and Cheek Makeup Kits that pair complementary products, taking the guesswork out of creating a flawless finish.
Are your products suitable for all skin types?
Our philosophy is inclusive glamour. Our Body Skincare, Face Cleanser, and complexion products are crafted with diverse skin types in mind. For specific concerns, we recommend exploring product descriptions or reaching out to our beauty concierge for personalized advice.
Ordering, Payment & Account
What payment methods do you accept?
To ensure a secure and luxurious checkout experience, we accept Visa, MasterCard, JCB, and PayPal. Your financial details are protected with the highest security standards.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track your orders effortlessly, save your preferences, and be the first to know about new arrivals and exclusive offers—curating your very own beauty boudoir.
Global Delivery & Shipping
Where do you ship from, and where do you deliver?
All our treasures are carefully dispatched from our headquarters at 4790 Golden Street, Miami. We are proud to deliver our iconic glow worldwide*, bringing Hollywood-ready kits to your doorstep. *Please note, we currently cannot deliver to some remote regions in Asia and other select areas. The most accurate serviceability for your location will be confirmed at checkout.
What are my delivery options and timelines?
We offer two elegant paths to your door:
🚀 Standard Express Shipping ($12.95): Perfect for the beauty enthusiast seeking a balance of speed and value. After a swift 1-2 day order processing, your package is shipped via DHL or FedEx and arrives within 10-15 business days after shipment. Ideal for last-minute Blush Makeup or Eye Makeup Kits.
🎁 Free Standard Shipping: Unlocked on all orders over $50. For the savvy collector building their luxury arsenal. After the same 1-2 day processing, your parcel is delivered via EMS within 15-25 business days after shipment. Combine a Cream Bronzer with a Face Mist to enjoy free shipping and the thrill of a beautifully packaged surprise arriving at your leisure.
How can I track my order?
Once your order is on its way to you, a tracking link will be sent to your email. You can follow your parcel’s journey from our boudoir to your doorstep, every step of the way.
Returns & Exchanges
What is your return policy?
We want every product—from the first blend of a Contour Wand to the application of a Collagen Lip Bath—to spark pure joyphoria. If your purchase doesn’t meet your expectations, we offer a hassle-free return policy. You may send back unused items within 15 days of receipt. Please contact our concierge team to initiate a return.
Are there any items that cannot be returned?
To ensure the health and safety of all our clients, we cannot accept returns on any used makeup, skincare, or applicator items for hygiene reasons. All returned items must be in their original, unused, and resalable condition.
Our Promise to You: Just as we curate each product for transformative results, we curate your entire experience with us. Your time is precious, and your anticipation for glamour is understood.
Need Further Assistance?
Our dedicated beauty concierge is always here to illuminate any further questions you may have. Reach out to us with love and light at [email protected].
